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1

The relationship between service quality and customer satisfaction – a factor specific approach

Sureshchandar, G.S., Rajendran, Chandrasekharan, Anantharaman, R.N.

Journal:

Journal of Services Marketing

Year:

2002

Language:

english

File:

PDF, 259 KB

english, 2002

2

A Conceptual model for total quality management in service organizations

Sureshchandar, G. S., Rajendran, Chandrasekharan, Anantharaman, R. N.

Journal:

Total Quality Management

Year:

2001

Language:

english

File:

PDF, 289 KB

english, 2001

3

Determinants of customer‐perceived service quality: a confirmatory factor analysis approach

Sureshchandar, G.S., Rajendran, Chandrasekharan, Anantharaman, R.N.

Journal:

Journal of Services Marketing

Year:

2002

Language:

english

File:

PDF, 468 KB

english, 2002

4

Criticality analysis of spare parts using the analytic hierarchy process

Prem Prakash Gajpal, L.S. Ganesh, Chandrasekharan Rajendran

Journal:

International Journal of Production Economics

Year:

1994

Language:

english

File:

PDF, 427 KB

english, 1994

5

The relationship between management's perception of total quality service and customer perceptions of service quality

Sureshchandar, G. S., Rajendran, Chandrasekharan, Anantharaman, R. N.

Journal:

Total Quality Management

Year:

2002

Language:

english

File:

PDF, 234 KB

english, 2002

6

Patient‐perceived dimensions of total quality service in healthcare

Duggirala, Mayuri, Rajendran, Chandrasekharan, Anantharaman, R.N.

Journal:

Benchmarking An International Journal

Year:

2008

Language:

english

File:

PDF, 124 KB

english, 2008

7

Service quality and its impact on customer satisfaction in Indian hospitals

Padma, Panchapakesan, Rajendran, Chandrasekharan, Sai Lokachari, Prakash

Journal:

Benchmarking An International Journal

Year:

2010

Language:

english

File:

PDF, 171 KB

english, 2010

8

Customer perceptions of service quality in the banking sector of a developing economy: a critical analysis

Sureshchandar, G.S., Rajendran, Chandrasekharan, Anantharaman, R.N.

Journal:

International Journal of Bank Marketing

Year:

2003

Language:

english

File:

PDF, 122 KB

english, 2003

9

Determination of the number of containers, production kanbans and withdrawal kanbans; and scheduling in kanban flowshops - Part 1

Hemamalini, B., Rajendran, Chandrasekharan

Journal:

International Journal of Production Research

Year:

2000

Language:

english

File:

PDF, 259 KB

english, 2000

10

Customer Satisfaction in Indian Hospitals: Moderators and Mediators

Panchapakesan, Padma, Sai, L. Prakash, Rajendran, Chandrasekharan

Journal:

Quality Management Journal

Year:

2015

Language:

english

File:

PDF, 398 KB

english, 2015

11

Sustainability pracitices in tourism supply chain: importance performance analysis

Babu, Deepak Eldho, Arshinder, Kaur, Rajendran, Chandrasekharan, Gunasekaran, Angappa

Journal:

Benchmarking An International Journal

Year:

2018

Language:

english

File:

PDF, 1.27 MB

english, 2018

12

Capacitated Lot Sizing Problems in Process Industries ||

Ramya, Ravi, Rajendran, Chandrasekharan, Ziegler, Hans, Mohapatra, Sanjay, Ganesh, K.

Year:

2019

Language:

english

File:

PDF, 3.59 MB

english, 2019

13

Efficient dispatching rules for scheduling in a job shop

Oliver Holthaus, Chandrasekharan Rajendran

Journal:

International Journal of Production Economics

Year:

1997

Language:

english

File:

PDF, 1.50 MB

english, 1997

14

A simulation-based genetic algorithm for inventory optimization in a serial supply chain

J. Sudhir Ryan Daniel, Chandrasekharan Rajendran

Journal:

International Transactions in Operational Research

Year:

2005

Language:

english

File:

PDF, 203 KB

english, 2005

15

Customer perceptions of service quality: A critique

Sureshchandar, G. S., Rajendran, Chandrasekharan, Kamalanabhan, T. J.

Journal:

Total Quality Management

Year:

2001

Language:

english

File:

PDF, 233 KB

english, 2001

16

A conceptual framework of service quality in healthcare

Padma, Panchapakesan, Rajendran, Chandrasekharan, Sai, L. Prakash

Journal:

Benchmarking An International Journal

Year:

2009

Language:

english

File:

PDF, 173 KB

english, 2009

17

New dispatching rules for shop scheduling: A step forward

Jayamohan, M. S., Rajendran, Chandrasekharan

Journal:

International Journal of Production Research

Year:

2000

Language:

english

File:

PDF, 328 KB

english, 2000

18

A Conceptual Framework for Total Quality Management in Software Organizations

Issac, George, Rajendran, Chandrasekharan, Anantharaman, R. N.

Journal:

Total Quality Management & Business Excellence

Year:

2004

Language:

english

File:

PDF, 246 KB

english, 2004

19

Capacitated Lot Sizing Problems in Process Industries || Capacitated Lot Sizing Problem with Production Carryover and Setup Crossover Across Periods (CLSP:PCSC): Mathematical Model 1 (MM1) and a Heuristic for Process Industries

Ramya, Ravi, Rajendran, Chandrasekharan, Ziegler, Hans, Mohapatra, Sanjay, Ganesh, K.

Year:

2019

Language:

english

File:

PDF, 1.72 MB

english, 2019

20

A simulated annealing heuristic for scheduling in a flowshop with bicriteria

Rajesh Gangadharan, Chandrasekharan Rajendran

Journal:

Computers & Industrial Engineering

Year:

1994

Language:

english

File:

PDF, 243 KB

english, 1994

21

An efficient dynamic dispatching rule for scheduling in a job shop

T.S. Raghu, Chandrasekharan Rajendran

Journal:

International Journal of Production Economics

Year:

1993

Language:

english

File:

PDF, 951 KB

english, 1993

22

A multi-objective simulated-annealing algorithm for scheduling in flowshops to minimize the makespan and total flowtime of jobs

T.K. Varadharajan, Chandrasekharan Rajendran

Journal:

European Journal of Operational Research

Year:

2005

Language:

english

File:

PDF, 412 KB

english, 2005

23

The value of information sharing in a multi-product, multi-level supply chain: Impact of product substitution, demand correlation, and partial information sharing

Ganesh, Muthusamy, Raghunathan, Srinivasan, Rajendran, Chandrasekharan

Journal:

Decision Support Systems

Year:

2014

Language:

english

File:

PDF, 504 KB

english, 2014

24

Scales to measure and benchmark service quality in tourism industry

Narayan, Bindu, Rajendran, Chandrasekharan, Sai, L. Prakash

Journal:

Benchmarking An International Journal

Year:

2008

Language:

english

File:

PDF, 121 KB

english, 2008

25

A No-Wait Flowshop Scheduling Heuristic to Minimize Makespan

Chandrasekharan Rajendran

Journal:

Journal of the Operational Research Society

Year:

1994

Language:

english

File:

PDF, 218 KB

english, 1994

26

Dimensions of service quality in tourism – an Indian perspective

Narayan, Bindu, Rajendran, Chandrasekharan, Sai, L. Prakash, Gopalan, Ram

Journal:

Total Quality Management & Business Excellence

Year:

2009

Language:

english

File:

PDF, 215 KB

english, 2009

27

A simulated annealing heuristic for scheduling to minimize mean weighted tardiness in a flowshop with sequence-dependent setup times of jobs-a case study

Parthasarathy, S., Rajendran, Chandrasekharan

Journal:

Production Planning & Control

Year:

1997

Language:

english

File:

PDF, 232 KB

english, 1997

28

The influence of total quality service age on quality and operational performance

Sureshchandar, G. S., Rajendran, Chandrasekharan, Anantharaman, R. N.

Journal:

Total Quality Management & Business Excellence

Year:

2003

Language:

english

File:

PDF, 238 KB

english, 2003

29

Determination of the number of containers, production kanbans and withdrawal kanbans; and scheduling in kanban flowshops - Part 2

Hemamalini, B., Rajendran, Chandrasekharan

Journal:

International Journal of Production Research

Year:

2000

Language:

english

File:

PDF, 293 KB

english, 2000

30

Relationship Between Age-of-Quality and Operational Performance in Software Industry: An Empirical Study Conducted in Software Industry in India

Issac, George, Rajendran, Chandrasekharan, Anantharaman, R. N.

Journal:

Journal of Transnational Management Development

Year:

2004

Language:

english

File:

PDF, 654 KB

english, 2004

31

Scheduling in flowshop and cellular manufacturing systems with multiple objectives— a genetic algorithmic approach

SRIDHAR, JAGABANDHU, RAJENDRAN, CHANDRASEKHARAN

Journal:

Production Planning & Control

Year:

1996

Language:

english

File:

PDF, 5.55 MB

english, 1996

32

Determinants of software quality: Customer's perspective

Issac, George, Rajendran, Chandrasekharan, Anantharaman, R. N.

Journal:

Total Quality Management & Business Excellence

Year:

2003

Language:

english

File:

PDF, 152 KB

english, 2003

33

Management’s perception of total quality service in the banking sector of a developing economy – a critical analysis

Sureshchandar, G.S., Rajendran, Chandrasekharan, Anantharaman, R.N., Kamalanabhan, T.J.

Journal:

International Journal of Bank Marketing

Year:

2002

Language:

english

File:

PDF, 286 KB

english, 2002

34

A holistic model for total quality service

Sureshchandar, G.S., Rajendran, Chandrasekharan, Anantharaman, R.N.

Journal:

International Journal of Service Industry Management

Year:

2001

Language:

english

File:

PDF, 450 KB

english, 2001

35

Evaluation of heuristics for scheduling in a flowshop: a case study

LAHIRI, SUDIPTA, RAJENDRAN, CHANDRASEKHARAN, NARENDRAN, T. T.

Journal:

Production Planning & Control

Year:

1993

Language:

english

File:

PDF, 321 KB

english, 1993

36

Heuristics for scheduling in a flowshop with setup, processing and removal times separated

Rajendran, Chandrasekharan, Ziegler, Hans

Journal:

Production Planning & Control

Year:

1997

Language:

english

File:

PDF, 236 KB

english, 1997

37

A study on the ISO 14000 certification and organizational performance of Indian manufacturing firms

Padma, P., Ganesh, L.S., Rajendran, Chandrasekharan

Journal:

Benchmarking An International Journal

Year:

2008

Language:

english

File:

PDF, 213 KB

english, 2008

38

An empirical study of total quality management in engineering educational institutions of India

Sayeda, Begum, Rajendran, Chandrasekharan, Sai Lokachari, Prakash

Journal:

Benchmarking An International Journal

Year:

2010

Language:

english

File:

PDF, 293 KB

english, 2010

39

Provider‐perceived dimensions of total quality management in healthcare

Duggirala, Mayuri, Rajendran, Chandrasekharan, Anantharaman, R.N.

Journal:

Benchmarking An International Journal

Year:

2008

Language:

english

File:

PDF, 268 KB

english, 2008

40

A study on supply chain management from the retailer's perspective

Dath, T.N. Srikantha, Rajendran, Chandrasekharan, Narashiman, K.

Journal:

International Journal of Procurement Management

Year:

2008

Language:

english

File:

PDF, 438 KB

english, 2008

41

A mixed integer linear programming model for the vehicle routing problem with simultaneous delivery and pickup by heterogeneous vehicles, and constrained by time windows

Madankumar, Sakthivel, Rajendran, Chandrasekharan

Journal:

Year:

2019

Language:

english

File:

PDF, 481 KB

english, 2019

42

Capacitated Lot Sizing Problems in Process Industries || Further Development: Mathematical Model 2 (MM2) and a Comprehensive Heuristic for Capacitated Lot Sizing Problem with Production Carryover and Setup Crossover Across Periods for Process Industries

Ramya, Ravi, Rajendran, Chandrasekharan, Ziegler, Hans, Mohapatra, Sanjay, Ganesh, K.

Year:

2019

Language:

english

File:

PDF, 521 KB

english, 2019

43

Relating Environmental, Social, and Governance scores and sustainability performances of firms: An empirical analysis

Rajesh, R., Rajendran, Chandrasekharan

Journal:

Business Strategy and the Environment

Year:

2019

File:

PDF, 13.78 MB

2019

44

Permutation flowshop scheduling to obtain the optimal solution/a lower bound with the makespan objective

Jessin, Thamarassery Abduljaleel, Madankumar, Sakthivel, Rajendran, Chandrasekharan

Journal:

Year:

2020

File:

PDF, 366 KB

2020

45

A Lagrangian-relaxation-based bounding approach for the convoy movement problem in military logistics

Ezhil, S.A., Rajendran, Chandrasekharan

Journal:

International Journal of Services and Operations Management

Year:

2020

File:

PDF, 313 KB

2020

46

Heuristic algorithms for continuous flow-shop problem

Chandrasekharan Rajendran, Dipak Chaudhuri

Journal:

Naval Research Logistics (NRL)

Year:

1990

Language:

english

File:

PDF, 497 KB

english, 1990

47

Level scheduling in an automobile electrical ancillary industry

T.V. Anto, Chandrasekharan Rajendran

Journal:

Computers in Industry

Year:

1993

Language:

english

File:

PDF, 385 KB

english, 1993

48

A genetic algorithm for family and job scheduling in a flowline-based manufacturing cell

Jagabandhu Sridhar, Chandrasekharan Rajendran

Journal:

Computers & Industrial Engineering

Year:

1994

Language:

english

File:

PDF, 351 KB

english, 1994

49

An efficient heuristic approach to the scheduling of jobs in a flowshop

Chandrasekharan Rajendran, Dipak Chaudhuri

Journal:

European Journal of Operational Research

Year:

1992

Language:

english

File:

PDF, 667 KB

english, 1992

50

Heuristics for scheduling in flowshop with multiple objectives

Chandrasekharan Rajendran

Journal:

European Journal of Operational Research

Year:

1995

Language:

english

File:

PDF, 807 KB

english, 1995

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